Returns & Exchanges
At ミツカン365, we prioritize the quality of our food products; however, if you receive a damaged or incorrect item, we offer a hassle-free return or exchange process within 7 days of delivery. Due to the nature of food items, we cannot accept returns for products that have been opened or are being returned due to personal taste preferences.
Contact Support
Email our customer service team within 7 days of receiving your order, providing your order number and clear photos of any damaged or incorrect food items.
Review & Approval
Our quality assurance team will review your request within 48 hours to verify the issue and issue a Return Merchandise Authorization (RMA) if applicable.
Secure Packaging
Place the unopened item back in its original shipping box with all safety seals intact to ensure it arrives safely back at our distribution center.
Refund or Replacement
Once we receive and inspect the returned item, we will process your full refund to the original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing