Frequently Asked Questions
Everything you need to know about shopping with ミツカン365
What are your shipping rates and delivery times?
We offer standard shipping across Japan. Orders are typically processed within 2-3 business days. Shipping rates vary by region, but we offer free shipping on orders over 5,000 yen.
Do you accept returns for food items?
Due to the nature of our products, we generally do not accept returns for food items unless they are damaged or defective upon arrival. Please contact our support team within 7 days if there is an issue.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPay, and convenience store payments (Konbini).
How should I store my vinegar and sauce products?
Unopened products should be stored in a cool, dark place away from direct sunlight. Once opened, we recommend refrigerating them to maintain peak flavor and quality.
Are your products suitable for people with allergies?
Allergy information is listed on each product page and on the physical packaging. Our products often contain wheat or soy; please review the ingredients carefully before purchasing.
Can I change my order after it has been placed?
If your order has not yet been processed for shipping, we may be able to make changes. Please contact our customer service immediately with your order number.